Support

Before contacting us by email, please choose one of the following options. You may find that your questions have been answered before.

1. The Getting Started Tutorial.
A brief guide to get started with your new message board. We will be adding more to this tutorial as time goes on.

2. The Forum Administrator Frequently Asked Questions.
A comprehensive list of frequently asked questions. If you have to ask, it's probably already been answered.

3. Billing Frequently Asked Questions.
All your billing questions in one convenient place. If you cannot find the answer here, please email us using the form below. Never send your credit card details by email.

4. The ForumCo Support Forums.
The ForumCo Support Forums is a member to member area, where our registered members help each other. They are monitored by ForumCo staff and will answer all questions posted if required to. We recommend that you search the support forums for a relevent keyword before posting. e.g. if you want to change the graphic at the top of your forum, search for "graphic" or logo, if you want to find out about moderators search for "moderator".

5. Send us an email
If you have tried all of the above options and still cannot find the answer to your question, please contact us by using the form below. We will try to answer each item within a couple of hours, sometimes within minutes, but please leave up to 48 hours for busy periods and holidays.

Note: Include as much detail as possible, e.g. error codes, a link to the problem, etc.